The Canadian Transportation Agency (CTA) has a backlog of 30,000 passenger complaints concerning issues such as delayed or cancelled flights or damaged luggage, said the CTA’s dispute resolution general director while testifying before a parliamentary committee on Nov. 28.
“While we have been receiving an average of 1,500 complaints per month in April, May, and June of this year, complaint volumes jumped to more than 3,000 in July and 5,700 in August,” Michelle Greenshields told the House of Commons transport committee on Nov. 28, as first reported by Blacklock’s Reporter.
Greenshields said air travel volumes have “rebounded” since a number of COVID-19 travel restrictions were lifted earlier this year, causing the industry to struggle with “the speed of recovery.”…