Passengers making federal complaints over poor service at Canadian airports must wait nearly two years due to lengthy backlogs, says a Canadian Transport Agency (CTA) official.
“At the moment our backlog is about 25,000 complaints,” said Tom Oommen, director general of analysis and outreach at the Canadian Transportation Agency, as first reported by Blacklocks Reporter.
Oommen made the remarks in a recent appearance before the Commons transport committee, saying the complaints peaked over the summer but have slowed again recently.
“Before the pandemic we were processing roughly 5,000 complaints a year,” said Oommen. “Through efficiencies, we’ve managed to increase that to 15,000 complaints on average in a year.”…