Qantas, the national airline carrier of Australia, has said the worst of the COVID-19 crisis is now over, despite posting an annual loss for the third year since the pandemic.
“With the existential crisis posed by the pandemic now over, the Group is focused on responding to current operational challenges,” reads a statement by the company on Aug. 15.
“Key customer measures for Qantas including contact centre wait times, cancellation rates, and mishandled bag rates are trending back towards pre-COVID standards during August 2022.”
Like most airlines around the world, Qantas has been struggling to resume services after Australia reopened its borders to international tourists in February, with senior executives asked to do the job of baggage handlers amid a labour shortage in Australia….