WestJet is appealing an order by the Canadian Transportation Agency (CTA) to pay $1,000 to a passenger whose flight was delayed due to staffing shortages.
The Canadian airline claims it should not be held responsible for the staff shortage at the time of the passenger’s delayed flight because it was a health and safety issue.
The passenger, Owen Lareau, was scheduled to fly with WestJet from Regina, Sask., to Ottawa, Ont., on July 18, 2021, but his flight was cancelled just an hour and a half before take-off.
WestJet provided Lareau with overnight accommodation, food vouchers, and re-booked his flight for the following day, but he arrived at his destination over 20 hours later than originally scheduled….