TORONTO—Rogers Communications Inc. says in a submission to the federal telecom regulator that it could not have restored emergency services any faster during a widespread service outage earlier this month that crippled the company’s networks and affected millions of customers across Canada.
New details about the extent of the disruption were also included in the filing and range from media outlets unable to produce news broadcasts to outages for all customers in critical infrastructure such as hospitals and energy providers.
Faced with complaints and calls for a public inquiry, the Canadian Radio−television and Telecommunications Commission had given Rogers until Friday to explain what caused the outage, how widespread the problem was, and the steps being taken to prevent a similar problem from happening again….