A new policy at Toronto’s Pearson International Airport includes penalties for contractors that fail to meet service standards, including baggage handling. During last summer’s travel surge, baggage halls overflowed at Pearson and passengers were often stuck on the tarmac for more than an hour. A September poll by J.D. Power found Pearson ranked among the lowest in customer…

The federal government has rolled out a revamp of its trusted-traveller program to clear clogged airports as the summer travel season kicks off. A tweaked “verified-traveller program” will launch dedicated security screening lines at six of the country’s biggest airports between June 7 and June 21, Transport Minister Omar Alghabra said Tuesday. “As membership grows…

Aiming to prevent the chaos that travellers experienced last year when flying in and out of Canada’s busiest airport, Toronto Pearson International has bolstered staffing and made technological improvements ahead of this year’s summer surge. The Greater Toronto Airports Authority (GTAA) said Monday it is better prepared for the summer travel rush to ensure passengers don’t…

Employees with the Public Service Alliance of Canada (PSAC) blocked access to Toronto Pearson International Airport on April 27 as the escalating strike over wages and remote work entered its ninth day. Some 500 PSAC members held a demonstration at Pearson, which prompted the airport to advise passengers to give themselves more time amid the possibility of…

Some passengers who have flown out of Toronto Pearson during the frantic holiday season say they’ve waited days for their bags to show up at their destinations, with little communication on the status of their luggage. Images from Pearson airport show hundreds of lone bags piled up at the airport after major winter storms caused…

A survey has found Toronto Pearson International Airport ranked among the lowest in customer satisfaction of all major North American airports for the second year running. The J.D. Power airport satisfaction survey found Pearson ranked 16 out of 20 in the mega airports category, which includes airports that see more than 33 million passengers a year. The ranking was based on a 1,000-point scale where Pearson received a score of 755, down 25 points from last year…

Air Canada has cancelled roughly 10 percent of flights at the Toronto Pearson International Airport in the first week of June, due to increased passenger inflows, staff shortages, and security delays caused by COVID-19 restrictions. Air Canada’s more than 350 flight cancellations from June 1 to June 7 were split between arrivals and departures, The Globe…

Former National Hockey League player Ryan Whitney blasted Toronto Pearson International Airport and Air Canada for the chaotic handling of cancelled flights and delays, which left him stranded at the airport overnight. The former professional hockey player for the Pittsburgh Penguins was heading to Boston, Massachusetts, from Edmonton on Sunday when his connecting flight in Toronto was…

All incoming travellers must be tested for COVID-19 upon arrival at Toronto’s Pearson Airport starting Feb. 1 at 12:01 p.m., Premier Doug Ford said on Jan. 29. Ford also said that the province will be exploring additional testing measures at the airport and land border crossings in the coming weeks. “We welcome the new measures…