By Gene Marks The success of fast food chain Chick-fil-A never ceases to amaze me. Do you ever notice the lines? I certainly do. It seems like there’s always one at the drive-thru, right? I travel a lot, and whenever I go to the food court at the Philadelphia airport, there’s always a line for the…

By Travis Bradberry Starbucks continues to grow relentlessly, with CEO Howard Schultz planned to design “next Starbucks—an evolution of our company deep with purpose.” While many factors contribute to Starbucks’ immunity to economic trends, most are driven by Schultz. Starbucks’ massive size hasn’t stopped him from realizing his vision of creating a company that’s about…

By John Rampton You just walked in the door from an exhausting day at work. You’re hungry and spent, just wanting to catch your breath for a minute. You grab something to eat and then veg out in front of the TV. The next thing you know, you’ve just binge-watched five episodes of the latest Netflix…

By Travis Bradberry Most of us grew up hearing the mantra “don’t be a quitter,” and we’ve internalized it to the point where we feel guilty even if we don’t finish a book that’s boring us to death. Our parents weren’t entirely wrong in saying that persistence is necessary for success, but sometimes quitting is the…

By Aytekin Tank “The starting point for improvement is to recognize the need. This comes from recognition of a problem. If no problem is recognized, there is no recognition of the need for improvement. Complacency is the archenemy of kaizen.”—Masaaki Imai, Kaizen: The Key To Japan’s Competitive Success The philosophy of kaizen—or continuous improvement—is a…