Rogers will be investing $10 billion over the next three years to enhance the reliability of its services, says the company’s president and CEO. In a statement on July 24, Tony Staffieri said the plan includes having the wireless and internet services physically separated to create an ‘always on’ network to ensure customers don’t experience…

Telus sent a marketing email to customers boasting of its “network designed with reliability in mind” days after a nationwide outage left Rogers’ customers without phone and internet connection. “Our mobile network won’t leave you hanging,” Telus said in the July 13 email. The Rogers outage began in the early morning of July 8, with both…

A countrywide wireless outage left customers of Rogers Communications Inc. with intermittent access to call and texting services on Monday. The outage had broad economic ramifications across Canada, including impacting business operations, sales and payments and the ability for people to work remotely, experts say. “It’s a very big deal,” said Tyler Chamberlin, assistant professor at the…