The Consumer Financial Protection Bureau (CFPB) have warned about banks’ growing use of generative artificial intelligence (AI) chatbots to handle routine customer service requests. The CFPB is worried that banks or loan-servicing companies may cut back on human customer service employees and push increasing routine tasks to AI. The agency said in a June 6…

Artificial intelligence (AI) could lead to the elimination of 300 million full-time jobs, according to a new study. A March 25th report by economists at Goldman Sachs Group (GSG) stated that improvements in AI technology may cause almost a quarter of existing positions in the United States and Europe to be replaced, but that new…

Chinese netizens mocked Chinese artificial intelligence (AI) companies for their recent launch of ChatGPT copycats. The public launch of the AI chatbot ChatGPT has created a sensation inside China, despite Chinese Internet users needing to break through the Great Firewall to access it. Expected to be a tool to improve office and learning efficiency, ChatGPT can…

If you feel you have more to complain about these days, you may be right. The products we use are increasingly complex, which often means they have more ways to malfunction. Companies are still struggling to hire and retain workers, so the customer service representatives who are supposed to help you may not know how….