Airlines cannot deny passengers compensation for poor service in situations they “knew about, or should have known about,” says a federal transport regulator in changes proposed under the Air Passenger Protection Regulations (APPR). Compensation for flight delays must be paid “except in exceptional circumstances” which the APPR will identify, wrote the Canadian Transportation Agency (CTA)…

MPs on a House of Commons committee are urging Transport Minister Omar Alghabra to introduce stricter air passenger protection regulations to make it easier for Canadians to receive compensation for poor airline service. In a report titled “Strengthening Air Passenger Rights in Canada,” the Commons Standing Committee on Transport advised that cabinet quickly revisit its Air Passenger…

Nav Canada, the country’s civil aviation authority, suggested air passengers should buy travel insurance if they want to be compensated for missed flights and other protections. In a submission to the Senate transport committee on March 13, Nav Canada said the Air Passenger Protection Regulations (APPR) need to “balance consumer interests with the competitiveness of the…

A federal MP has tabled a private member’s bill in the House of Commons proposing to increase compensation for travellers with delayed or cancelled flights, raising the maximum fine from $25,000 to $250,000. Taylor Bachrach, a British Columbia MP from the New Democrat Party, sponsored Bill C-327, An Act to Amend the Canada Transportation Act,…

The federal government has pledged to take action against loopholes that allow airlines to deny customers compensation for cancelled flights, promising to overhaul air passenger rights legislation in the spring session of Parliament. Minister of Transport Omar Alghabra made the announcement at a March 14 press conference at Toronto Pearson Airport. The minister also pledged funding…

Sunwing says it has completed all of its scheduled recovery flights to bring home passengers stranded in Mexico after winter storms disrupted its operations during the holidays. The travel company says in a statement that its teams have worked around the clock to return its affected customers home. Some travellers from Saskatchewan say the airline…

OTTAWA—The Supreme Court of Canada won’t hear a case about air passenger refunds for flights cancelled due to the COVID-19 pandemic. The Air Passenger Rights organization wanted to challenge a Federal Court of Appeal decision that dismissed the group’s bid for an injunction compelling the Canadian Transportation Agency to remove a post about refunds from…