Communicating in written form is like painting with words. But while being an artist requires skills few people possess, these tips can make anyone a better communicator. Set a Good Tone The best communicators are professional yet approachable in all their written communications. This means they talk to their audience rather than at them, avoiding…

On New Year’s Day, mostly to amuse some restless grandchildren, I carried a drawer from the filing cabinet in the basement up the steps and into the kitchen. The three younger kids and I gathered around the table and pulled some treasures from the drawer: the little bonnet their toddler great-great-great grandfather had worn on…