Commentary One of the funniest and most original Monty Python skits finds a man paying a receptionist to have an argument with one of her fellow office workers, who does this for a living. But he enters the wrong door. “This is abuse,” he is told by another employee whose job it is to insult…

American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while complaining about the issues, according to the results of a new survey. The National Customer Rage Survey, which polled 1,000 Americans, found that 74 percent of respondents reported experiencing a problem regarding a product or service in…

Starbucks Corp. topped Wall Street estimates for quarterly comparable sales and profits on Thursday, saying it will weather any coming recession by selling customized cold drinks through its rewards app to grow its ranks of younger, wealthier customers. Demand in North America for pricier drinks remained strong and declines in China were not as bad…

A hotdog girl gives one to a policeman who then allows her into a race track. While other customers swipe her hotdogs, Charlie runs off with the whole box, pretending to sell them while actually giving them away. She calls her policeman who battles Charlie. Credit: Public Domain Movies – Feature Films: Cinema collection: epochcinema.com…

By Sheryl Mays As a business owner you use all your resources on acquiring clients, so why aren’t your focused on holding onto them? It’s worth noting that 95 percent of loyal customers spend 67 percent more than first-timers and it costs up to 7 times more to acquire new regulars than by retaining old…

There’s a lot to be said for maintaining strong relationships with your customers and promoting a positive brand image. Unfortunately, all of that hard work can be destroyed with just a few mistakes. How do you know if you’re making them? Avoid These 5 Mistakes It’s foolish to assume that all customers are the same….

Apple Inc. (AAPL) has been sued by a group of customers for an alleged “dangerous safety hazard” in every generation of the Apple Watch that can cause injuries. What Happened The proposed class-action lawsuit filed by Apple Watch customers accuses the Tim Cook-led company of failing to provide sufficient space inside the Apple Watch for…

By Tom Puthiyamadam The global pandemic brought us disruption, heightened anxiety, and a permeating uncertainty no one saw coming. However, there have been silver linings: new ways of working, more time with family, and a true pause to reflect on how we do business in this brave new digital world. The pandemic also ushered in…

By Entrepreneur en Español Getting your first client is quite a challenging task (and, truth be told, it could turn into a real headache). These are some ideas that can help you build a portfolio of clients to start your business. Hand Out Flyers It may sound archaic, but it is a very effective strategy for new businesses looking…

WASHINGTON—A top U.S. banking regulator fined Wells Fargo $250 million and placed new restrictions on the bank’s business after finding shortcomings in its earlier efforts to pay back customers it had previously harmed. The Office of the Comptroller of the Currency said the bank had not met the requirements of a 2018 consent order, when…