A survey has found Toronto Pearson International Airport ranked among the lowest in customer satisfaction of all major North American airports for the second year running. The J.D. Power airport satisfaction survey found Pearson ranked 16 out of 20 in the mega airports category, which includes airports that see more than 33 million passengers a year. The ranking was based on a 1,000-point scale where Pearson received a score of 755, down 25 points from last year…

By David Wagoner We all know that keeping your customers happy is the key to building loyalty and earning repeat business. If your customers aren’t satisfied with their buying experience, it won’t matter how good your marketing is, how many leads you receive, or how well your sales funnel converts new customers—they won’t come back. And…